Shipping Policy

Last Updated: 28 August 2026

At Huzara, we aim to ensure that your order reaches you safely and within the estimated delivery timeframe. Please read the following shipping terms before placing your order.

HUZARA SHIPPING & DELIVERY POLICY

Last Updated: 29 September 2026

1. Delivery Timeframe

All Huzara orders are dispatched within 1–2 business days and generally delivered within 3–5 business days after dispatch.

Once your order has been dispatched, you will receive a confirmation email or message containing your tracking information where applicable.

Please note that the 3–5 business day timeframe is an estimated delivery period and not a guaranteed delivery date.

2. Shipping Method

We currently use Aramex Store-to-Door for deliveries.

Once your order has been dispatched, you may receive tracking information where applicable. Customers are responsible for providing accurate and complete delivery information when placing an order.

Huzara cannot be held responsible for delivery problems caused by incorrect, incomplete or outdated information supplied by the customer.

3. Delays

While we aim to ensure that all orders are delivered within the estimated 3–5 business day timeframe, delays may occasionally occur due to circumstances outside of Huzara's control. These may include courier delays, public holidays, adverse weather conditions, high-volume periods, incorrect or incomplete delivery information, or other unforeseen circumstances.

4. Courier Delays

Once an order has been handed over to the courier, Huzara has no direct control over the courier's delivery operations.

If your parcel is delayed, customers may contact us so that we can reasonably assist with following up with the courier.

Where appropriate, customers may also contact Aramex directly using the tracking information supplied for their order.

5. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address, contact number and other information provided at checkout are correct.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply if the parcel needs to be redirected or re-delivered.

Huzara reserves the right to recover reasonable additional costs incurred as a result of incorrect delivery information, to the extent permitted by law.

6. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as reasonably possible with your order number and any relevant photographs or other evidence.

We will reasonably assist in communicating with the courier and investigating the matter.

Nothing in this Shipping Policy limits or excludes any consumer rights that cannot legally be limited or excluded under South African law.

7. No Guaranteed Delivery Date

Huzara provides an estimated 3–5 business day period for delivery. This timeframe is provided as a guideline and does not constitute a guaranteed delivery date.

We cannot be held responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

8. Contact Us

If you have any questions regarding your order or delivery, please contact Huzara through the contact details provided on our website.

By placing an order with Huzara, you acknowledge that you have read and understood this Shipping Policy.

Huzara reserves the right to amend this Shipping Policy from time to time, subject to applicable South African law.